Case Number: 2020-008103

Disabled client has a dispute over auto repairs costing him $2,315.  In May 2020, the client took his 1989 Dodge Ram to the Adverse Party (AP) for transmission repair.  Client and AP agreed that the truck needed a new transmission and a new smog check for the DMV. Client paid $1500 with his credit card. Client states that after he paid for the agreed upon work, AP asked for more money and different parts (new motor, new motor mounts), telling him that it will not warranty the work on the transmission without those parts. AP also told the client that he needed to buy the parts himself, and there would be a charge for the labor.

After client purchased the parts, AP charged another $300 for installation (client has the invoice). Furthermore, they informed client that the car would not pass the smog test without a new carburetor. AP referred him to another shop. Client paid $100 more for the carburetor (he has an invoice). The work was done and client left the second shop with the vehicle.

Shortly thereafter, he discovered the vehicle was not shifting correctly. Then, after he parked the car in his driveway, he noticed transmission fluid leaking. He called AP, which told him to bring the car back. He had the vehicle towed back to AP, where it remained for several weeks. When client attempted to pick up the car, he noticed the mechanical problems were not repaired. AP told him that the carburetor (the one they advised him to buy) was faulty.

In total, client states he paid $2,315 for repairs that weren’t done correctly (or at all) and he was without the use of his vehicle for over four months. Client took the car home, but it continues to leak fluids on the driveway. It remains inoperable. Client took the car to a second mechanic who verifies some of his claims. Client cannot afford to take his car to another shop for diagnosis or additional repairs.