Civil

Client purchased a car from dealership in Henderson in March 2024, a 2016 Ford Explorer with warranty. Dealership in Henderson used auto shop per warranty to change transmission on her car. New transmission was placed in August 2024, covered by warranty with client only paying the deductible. On December 28, 2024 client took car back to auto shop, all the check engine lights on the car came on as well as a messages regarding transmission. Auto shop turned off all the lights and checked system seemed like everything was fine and gave her the car back. Three days later on 12/31/24, client had to get car towed to auto shop as it would not move. Upon inspection, the auto shop found that the transmission needed to be replaced again. The auto shop never programmed the car which caused it to fail. Client received a text from auto shop admitting their fault in the matter. Warranty is now denying to pay for repairs because they already paid for the transmission and it appears to be negligence by the auto shop which they should cover under shop warranty. Auto shop told client they will replace it and fix the transmission but that the client will be responsible for $3,000 in labor.