Case Number: 2021-001588

In Consumer Fraud

Client seeks assistance with a dispute over a security deposit. Client states she attended a virtual tour of an apartment unit with opposing party (OP). She made an online payment of $300 to hold the apartment and $50 for background check. She then signed a one year lease agreement online. She made a security deposit of $400 and first month pro-rated rent of $520.26. After payments, she was directed to pick up the keys and inspect the apartment.
Client states that when she appeared for the inspection, she witnesses OP attempting to repair the balcony area, which had uneven and unstable floor boards and stains from pet feces. Client did not feel comfortable moving into the apartment. She notified management in writing about the habitability issues pursuant to NRS 118A.280: Delivery of Possession of Premises.
Client states the $300 online payment was returned, but OP also provided an early lease termination agreement and a final move-out statement with a balance of $2,722.32 for early lease termination. Client disputes the fee and seeks her security deposit and first month’s rent.

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